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What ports do I have to open on my firewall to let the software connect to the server?

Open ports 80, 443 and 31416 outbound.

Why does my firewall keep asking me if I want to contact World Community Grid. Isn't it safe?

Firewalls are not familiar with World Community Grid. Even though World Community Grid is safe, firewalls are designed to ask you to make the decision. Many firewalls will ask you to allow the World Community Grid software to communicate with the World Community Grid servers soon after the software is installed.  Although firewalls differ, you should be able to click on your firewall icon in your system tray and set permissions to allow communications.

Also please note, sometimes when firewall software is updated by the manufacturer, you may be required to re-approve your permissions for the World Community Grid software to communicate with the World Community Grid servers. The same is true if you install a new version of the World Community Grid software.

What should I do if I receive a pop-up from an Anti-spy programs and/or pop-up blockers

There are normally no pop-ups to block. Any anti-spy program which acts like an outgoing firewall would have to be configured in a manner similar to the fiewall settings

Why did my firewall just log an attempt to access my device right after I visited the World Community Grid website?

Some users have noticed, via their software firewall, that trace-route scans occur after communicating with the World Community Grid server. These are in fact normal and not someone trying to break into your machine. These are used to measure which of several paths through the Internet give the best communication performance to your machine. The servers are located in a massive hosting center, which regularly optimizes traffic between users and the servers by shifting communications among several Internet providers, depending on the destination and trace-route measurements.

The software installer keeps giving me an error and asks me to check my Proxy settings.

You need to be connected to the Internet at the start to have the agent connect to the server to get work. Check to see if you can get to some web page with your browser. If your Internet connection is working, it might be that you have a software firewall which is blocking access to the www.worldcommunitygrid.org site. If you have one, try turning it off temporarily and see what happens. If it starts working, then add the www.worldcommunitygrid.org address as a trusted site to your firewall.

How do I determine why I cannot connect to the World Community Grid servers?

To determine why you are not receiving or sending workunits to World Community Grid, make sure you are using the latest version of the World Community Grid software and check your client firewall to ensure that the 'World Community Grid' software reflects "permit all" or similar verbiage that your firewall software uses to reflect an approved program.

If you are on the latest version and your firewall is set to allow the BOINC client to communicate, then please double click on the World Community Grid or BOINC icon in your system tray. Select messages and see if you have any entries like the following:

09/10/2007 14.30.14|World Community Grid|[file_xfer] Started upload of file li349_00025_8_0
09/10/2007 14.30.15|World Community Grid|[file_xfer] Temporarily failed upload of li349_00025_8_0: http error

or

05/03/2008 11.55.14|World Community Grid|Sending scheduler request: Project initialization. Requesting 1 seconds of work, reporting 0 completed tasks
05/03/2008 11.55.19|World Community Grid|Scheduler request failed: Failure when receiving data from the peer

If you do, then you may need to set your proxy. Here is the FAQ that describes how to set your proxy. If you do not know your proxy information, contact your IT help desk.

I get "Cannot Connect to Server" messages when logging in. What's wrong?

First ensure that you have internet connection to other sites. There are several scenarios which may cause this error:

• This error could be due to a physical disconnection between your machine and the Internet, whether at your machine or your ISP.
• Alternatively, our server could be temporarily down for maintenance. We try to restrict our maintenance to non-peak hours in the US, which may be inconvenient for folks on other continents. From time-to-time, it is necessary to take the servers offline outside our scheduled maintenance periods. We apologize if this causes any inconvenience. We will endeavor to keep the service available at all times.
• This may occur on some machines that do not recognize the network when they are first launched. Exiting and restarting the World Community Grid Software clears this up, and users are able to connect without error.
• If you are using a proxy server, a personal or corporate firewall, or an Internet gateway router, be sure to configure your settings before logging in.