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Forget your email address or password?

• You can recover the email address associated with your member account by entering your username and password here. Please note:  if you have not created a username for your member account, you will not be able to use this feature.

• You can receive a password recovery email by entering in the email address associated with your member account here.

How do I change my password?

To change your password, take the following steps:

1. Log in to your World Community Grid member account.
2. Select Settings from the top right of any webpage.
3. Select 'Log In Manager.'
4. Enter your new password.
5. Enter your password a second time to confirm.
6. Press Save.

How do I change my country name?

To change your country name, take the following steps:

1. Sign in using your current member name and password.
2. Click the Settings link at the top of the page.
3. Select the My Profile option from the menu on the left.
4. On the My Profile page, select the country of your choice.
5. Enter your current password and press Save.

Why does the screen saver only show a black or blank screen?

This is a known issue with later versions of BOINC. It is caused when you set your screen saver to require a password upon activation. Please upgrade to the latest World Community Grid BOINC agent available here as it will display an alternate screen saver that will show you the agent is working.

What happens if I check the box labeled 'Remember Me' when I sign into World Community Grid?

If you check the 'Remember Me' box when you sign into World Community Grid then you will be automatically signed into the website the next time that you visit from the same device. This means that you will not have to sign in again in order to access your My Contribution pages or post in the forums. You can have World Community Grid 'Remember' you on as many devices as you wish. If you wish World Community Grid to stop remembering you, then all you need to do is click on 'sign out' at the top right of our pages.

As a security precaution World Community Grid will not automatically sign you into the website if you have not accessed the website from a device for more than two weeks. Additionally, if you change your password, then World Community Grid will continue to remember you only on the device where you changed your password. However, next time you visit World Community Grid you can then check the 'Remember Me' box and World Community Grid will continue to remember you from that device.

What is the Verification Code and what is it used for?

The Verification Code is a private, personal code that you can use to verify your team membership and team stats. There are teams that provide incentives and/or rewards to members for being a part of their team. World Community Grid is providing the Verification Code as a way for these teams to verify their members' statistics and team membership without requiring members to give the team their password.

Note that your Verification Code will change if you change your member name and/or password. If your team is relying on your verification code to verify your membership and statistics, be sure they have your current Verification Code.

To verify the team membership and statistics for a member, use the API:
http://www.worldcommunitygrid.org/verifyMember.do?name=MEMBERNAME&code=VERIFICATIONCODE

You must set your data sharing preferences to "Display my data" for this API to return data for your account.

You will get a response in XML containing the membership information for that member. If there is an error, it will be reported back in the XML response.

Why do I need to verify my email address?

Verifying your email address is necessary if you want to:

• Receive World Community Grid related emails, which can be customized in your Communication Preferences
• Post in the forums
• Create a team
• Become team captain
• Make your World Community Grid data public
• Recover your password

I tried to recover my password via email but did not receive it. What is wrong?

The most common reason for this happening is that the email address in your profile is not correct. When registering, you were asked to provide an email address and you may have mistyped your email address, or your email address may have changed since then. If the email address is incorrect, and you no longer have access to the old email address, please use the Contact Us form to receive additional assistance.

How do I add a username?

To add a username to your World Community Grid account, take the following steps:

1. Log in to your World Community Grid member account.
2. Select Settings from the top right of any webpage.
3. Select My Profile from the menu on the left.
4. Add a username.
5. Enter your current password and press Save.

How do I change my username?

To change your username, take the following steps:

1. Log in to your World Community Grid member account.
2. Select Settings from the top right of any webpage.
3. Select My Profile from the menu on the left.
4. Change your username to an available username.
5. Enter your current password and press Save.

 

Why do I have a message that says my Account Key is missing?

When you installed our application, the Account Key was not properly assigned. Please take the following action:

• double left click on the World Community Grid or BOINC icon in your system tray
• click on "advanced view" (if not already in advanced view)
• click on your "projects" tab
• click on World Community Grid and then on the left hand menu select "detach"
• now, go to menu's at the top of your screen and select Tools -> Attach to Project
• this will bring up a panel that asks you to enter in a project URL. Please use: http://www.worldcommunitygrid.org

Then you will be asked for your member name and password. Once you complete these steps, your account key should be properly assigned.

I checked the 'Remember Me' box when I signed in, but now the site is asking me to log in again.

As a security precaution, you must verify your member name and password in order to view pages that contain private member information.

For example, if you signed in a few days ago and checked the 'Remember Me' box, you won't be asked to sign in to view your My Statistics page. If you go to My Profile, you may have to sign in again since this page allows you to change your member name and email address (among other things).

How do I change my email address?

To change your email address, take the following steps:

1. Log in to your World Community Grid member account.
2. Select Settings from the top right of any webpage.
3. Click on the My Profile tab on the left hand side of the page.
4. Change your email address.
5. Enter your current password and press Save.
6. Verify your new email address via the verification email sent to the new email address.

I want to contribute to one of World Community Grid's research projects. How do I register for a particular research project and start contributing?

Members only need to register and attach once to World Community Grid in order to contribute to any, or all, of our research projects. In order to contribute, please take the following steps:

1. Register with World Community Grid
2. Select which of our research projects you wish to contribute to:
   • The registration process gives you a list of research projects to choose from
   • If you are already registered, you may change which projects you contribute to on your My Projects page
3. If you do not already have BOINC installed, download and install the software
4. If you already have the current version of BOINC installed, then you may participate in World Community Grid using your existing BOINC software. Just attach to World Community Grid using the URL: http://www.worldcommunitygrid.org and the email address and password you used at registration.

 

How do I remove my member information from the World Community Grid system?

To permanently delete your account and remove your World Community Grid member information from our system, please take the following steps:

1. Log in to your World Community Grid member account.
2. Go to the Delete Account page (located in the My Profile section of your Settings). Read the instructions on this page carefully, as this is a permanent action and your account and information cannot be recovered once deleted.
3. Once you submit the request for your account to be deleted, we will ask you to confirm that action via email. Therefore, first check that the email address listed on the page is correct, then enter in your World Community Grid account password, and click the Delete Account button.
4. You will receive an email from us, to the email address that was listed, asking you to click a link to confirm your request to delete your account. If you don't click on the link within 24 hours, the action will be cancelled.

After clicking on the Delete Account link in the email that was sent, you will have up to 48 hours to return to the Delete Account page and cancel the action, if you choose.